J3 Mechanical Services (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.j3mech.com or interact with our services, including our SMS messaging program.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and mailing address
• Service Information: Details about your property, HVAC systems, and service requests
• Communication Preferences: Your preferences for receiving communications, including SMS opt-in status
• Device Information: IP address, browser type, and device identifiers when you visit our website
• Transaction Information: Billing details and payment history related to services provided

How We Use Your Information

We use the personal information we collect for the following purposes:

• To provide, maintain, and improve our HVAC services
• To communicate with you about appointments, service updates, and account notifications
• To send SMS messages regarding appointment reminders, service alerts, and account information (with your consent)
• To process payments and maintain accurate billing records
• To respond to your inquiries and provide customer support
• To comply with legal obligations and protect our rights

SMS Communications

When you opt in to receive SMS messages from J3 Mechanical Services, you consent to receive text messages related to appointment reminders, service notifications, account alerts, and customer care communications.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted vendors who assist us in operating our business (e.g., payment processors, scheduling software) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or governmental authority
• Business Protection: To protect the rights, property, or safety of J3 Mechanical Services, our customers, or others

We do not share your SMS consent or phone number with any third parties or affiliates for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information by contacting us
• Opt out of SMS messages at any time by texting STOP to any message
• Opt out of marketing emails by using the unsubscribe link in our emails
• Request information about the data we hold about you

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

J3 Mechanical Services
Website: www.j3mech.com
For SMS assistance, text HELP or visit our website.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new effective date.